Shipping Policy

At Alden Belted Shop, we approach shipping and returns with the same meticulous care we devote to crafting our petite-proportioned collections. Just as we design each piece to fit flawlessly, we’ve created these policies to ensure your experience is as smooth as our signature silk kimonos.

Shipping Information

We ship worldwide with the exception of parts of Asia and certain remote locations. Each order is prepared in our Savannah boutique with the same attention to detail we apply to our Petite Styles collection.

Our Return Promise

We accept returns and exchanges within 15 days of receiving your order. All items must be unworn, unwashed, and in their original condition with tags attached – just as they arrived in our carefully packaged parcels from Savannah.

Return Process

Our return process is as straightforward as selecting pieces from our Dresses or Tops collections:

Step 1: Initiate Your Return

Email our Savannah team at [email protected] with the following details:

• Subject: Return Request – Order #[Your Order Number]
• Body:
  Dear Alden Belted Team,
  
  I would like to request a return/exchange for my recent order (#[Order Number]).
  
  Item(s) to return: [Product Name(s) from Dresses/Jewelry/etc.]
  Reason for return: [Fit/Quality/Other]
  Preferred resolution: [Refund/Exchange for Size/Exchange for Item]
  If exchanging, please specify desired size/item: [Details]
  
  Thank you,
  [Your Full Name]
  [Your Email Address]

Step 2: Receive Return Instructions

Within 1-2 business days (with the efficiency of our order processing), we’ll email you:

• Return authorization number
• Prepaid return label (for US customers)
• International return address (for non-US customers)

Step 3: Package & Ship

Pack your items with the same care we use when shipping our delicate Jewelry or Watches:

• Include all original tags and packaging
• Use the provided return label or ship to our Savannah address
• For exchanges, clearly note your new item preferences

Step 4: Refund or Exchange Processing

Once received at our Savannah boutique, we’ll process your request within 3-5 business days with the attention to detail we apply to our Petite Styles collection.

Refund Details

Your refund will be issued to your original payment method with the security of our payment systems:

• Credit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
• PayPal: 3-5 business days after processing

Original shipping fees are non-refundable, except in cases of our error.

Exchange Details

Exchanges are handled with the same care as our Personalization service:

• We’ll ship your new item once the return is received
• Price differences will be charged/refunded as needed
• Shipping fees apply for the new item unless exchanging for defective merchandise

International Returns

While we can’t currently ship to parts of Asia, international returns are accepted with the same standards as our US operations:

• Customers are responsible for return shipping costs
• Please mark the package as “Returned Goods” to avoid customs fees
• Refunds will be issued minus original shipping costs

Need Assistance?

Our Savannah team is available to help with the warmth of our signature sweaters:

• Email: [email protected]
• Mail: 203 East Gwinnett Street, Savannah, US 31401