Welcome to Alden Belted Shop’s FAQ section, where we address your most common questions about our petite-proportioned collections and services. Our Savannah-based team has carefully curated these answers to ensure your shopping experience is as effortless as our signature fits.
About Our Brand
What makes Alden Belted Shop unique?
We specialize exclusively in petite-proportioned clothing and accessories, designed for women who appreciate thoughtful details and perfect fits. From our Amara Jacket to delicate jewelry for smaller frames, every piece celebrates petite proportions with elegant craftsmanship.
What’s your design philosophy?
We believe true elegance begins with flawless fit and effortless delivery. Our collections balance timeless sophistication with contemporary petite styling, ensuring each piece enhances your natural proportions.
Product Questions
Do you offer plus-petite sizes?
Currently our Petite Styles category focuses on standard petite proportions (typically 5’4″ and under). We recommend checking individual product measurements for specific sizing guidance.
How do I care for my jewelry purchases?
Our Jewelry Storage collection offers specialized solutions. For maintenance, we recommend storing pieces separately, avoiding contact with water and chemicals, and gently polishing with a microfiber cloth.
Can I personalize my jewelry order?
Yes! Explore our Personalization category for customizable necklaces, rings, and watches. Please allow 2-3 additional business days for these special orders.
Shipping & Delivery
What are my shipping options?
We offer two thoughtful delivery services:
– Standard Shipping ($12.95 via DHL/FedEx): 10-15 days after dispatch
– Free Shipping (orders over $50 via EMS): 15-25 days after dispatch
All orders process within 1-2 business days in Savannah before shipping.
– Standard Shipping ($12.95 via DHL/FedEx): 10-15 days after dispatch
– Free Shipping (orders over $50 via EMS): 15-25 days after dispatch
All orders process within 1-2 business days in Savannah before shipping.
Why don’t you ship to parts of Asia?
Due to complex customs regulations in certain regions, we temporarily limit shipments to ensure reliable delivery of your petite-perfect pieces. We’re actively working to expand our service areas.
How can I track my order?
You’ll receive a tracking number via email once your order ships. Standard Shipping offers premium tracking through DHL/FedEx, while EMS provides basic tracking for Free Shipping orders.
Returns & Exchanges
What’s your return policy?
We accept returns within 15 days of receipt. Items must be unworn, with tags attached, and in original packaging. Personalized items and jewelry storage solutions are final sale.
How do I initiate a return?
Email our Savannah team at [email protected] with your order number and return request. We’ll provide prepaid return labels for US customers; international returns may incur shipping fees.
When will I receive my refund?
Refunds process within 5-7 business days after we receive your return. The original shipping fee is non-refundable unless the return is due to our error.
Payments & Accounts
What payment methods do you accept?
We accept: Visa, MasterCard, JCB, and PayPal – all secured with SSL encryption for your protection.
Do you offer gift cards or store credit?
Currently we don’t offer gift cards, but we do provide store credit for eligible returns. This credit never expires and can be used across all categories.
Can I modify my order after placement?
We process orders quickly to ensure timely delivery. If you need changes, email us immediately at [email protected] with your order number – we’ll do our best to accommodate your request.
Contact Information
How can I reach your customer service?
Our Savannah-based team is delighted to assist at [email protected]. We typically respond within 24 hours on business days.
Where is your physical location?
Our design studio and operations center is located at 203 East Gwinnett Street, Savannah, US 31401. While we don’t offer in-store shopping, every order is prepared with boutique care from this location.
At Alden Belted Shop, we’re committed to making every aspect of your petite fashion journey effortless – from our perfectly proportioned designs to our thoughtful customer service. Should you have any questions not covered here, please don’t hesitate to contact our team.